All aroma diffusers come with a full 12 month manufacturer's warranty on faulty items.
All natural stone and handmade bracelets and necklaces come with a 3 month warranty from date of purchase.
All bespoke pieces come with a 30 day warranty from date of purchase.
This warranty is void if a product is returned with removed parts, is damaged or has any alterations (including the unauthorised removal of any component).
Just send the item back to us for testing in its original packaging, (if possible). Once received we will organise testing and, if faulty, issue a replacement or refund at our discretion.
All returns need to be authorised by an Earth and Soul representative before they are returned.
If a product is damaged upon delivery then you will need to send us a photo immediately for replacement or refund.
For all returns please contact us, via the contact page.